Have a question? Hopefully we have addressed it below. But if we have not anticipated yours, you can always reach us at info@joinpaperplanes.com or just give us a call on +91 22 22078034.

Subscription

The idea behind the service is to introduce our subscribers to the world of independent print magazines. Under the service we send one new magazine every month to the subscribers. The magazine title is a complete surprise and we aim to not repeat a title at least for 12 months.

The subscription is not genre specific and the titles sent can be under any genre from travel to lifestyle, literature to fashion- sharing with the subscribers the very best from the world of independent print publishing.

Subscription Renewal and Payment Cycle:

For Rolling Monthly Subscription

Our magazines our dispatched mid of every month. You will be charged on a monthly basis on the same date of the month on which you signed up for subscription. For instance, if you signed up on the 16th of a month, your credit/debit card or payment account will be charged on the 16th of every month for the period you continue to be a subscriber. You may cancel your subscription any time by logging into your account. Any deliveries paid for but not yet sent out will be refunded. Please see our Return & Cancellation Policy for further details.

 

For 6 and 12 months Subscription

Our magazines our dispatched mid of every month. In case of 6 months and 12 months subscription renewal, before the start of renewal, you will be sent a reminder notice stating the term and rate then in effect (current rates listed below). If you do nothing, your credit/debit card or payment account will be charged and you will be sent an invoice for your subscription. You may cancel at any time during your subscription by contacting customer service at info@joinpaperplanes.com, and receive a full refund for all unserved issues.

Subscribers can choose to pay by using any major credit/debit cards or Netbanking (select banks) via third party secure payment gateway.

An electronic confirmation will be automatically generated and emailed to you after the payment is made successfully on our website.

We aim to mail out our monthly subscription by the 15th of each month. Delivery time on an average is between 5 to 7 working days. We keep the subscribers updated on the months' dispatch via our blog and other social media updates.
If you wish to cancel your subscription, you could do so by selecting the cancel option available on your profile page that can be accessed once you login using your registered email id and password. Any deliveries paid for but not yet sent out will be refunded. Please see our Return & Cancellation Policy for further details.

You can edit your delivery address, on your profile page that can be accessed once you login using your registered email id and password.

Delivery address change will be taken into account for all future deliveries that have not been mailed out.

After your current subscription has expired you can renew your subscription by selecting ‘Renew Subscription’ option on your profile page that can be accessed once you login using your registered email id and password. Once you select this option – you will be taken back to the subscription page where you can check/modify your selection and proceed to pay. We will send you an email nearer to the time to guide you though the renewal process to ensure you do not miss any deliveries.
The delivery charge for the subscription magazine is included the cost. However, if your magazine is returned to us due non-delivery on account of incorrect/incomplete address provided at the time of subscribing or due the place of delivery found closed, additional delivery charges will be applicable in case we are to attempt redelivery to you on your request.
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1. Total shipping charges vary between INR 150 and INR 500, and will be calculated at checkout (charges are based on final weight and volume of the package to be delivered)

2. Domestic orders are usually delivered within 4-5 business days

We deliver to more than 200 countries. At checkout, when entering your shipping address, you will be able to select your home country from the drop down list.

We do not deliver to P.O. Box addresses.

1. A flat shipping fee of USD 30 is applied to international orders below total basket size of USD 250

2. International orders are usually delivered within 7 business days

3. International shipments are not eligible for returns or exchange

4. Duties and taxes for international orders are not included as part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery after you receive an invoice from the shipping agent

Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email. Please visit the courier partner website and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.

If you have any questions about your order dispatch, please contact us at: +91 22 22078034 info@joinpaperplanes.com | MON - FRI | 10:30 AM - 6:30 PM IST

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable as reflected at the time of checkout.

1. Any part cancellation or refund of the order may incur shipping charges on the balance order

2. Saturdays, Sundays and public holidays are not set as business days for standard deliveries

We accept the following modes of payment for domestic transactions: For domestic transaction we accept all Credit cards – Mastercard and Visa; Net Banking - all major banks; and Debit Cards - all major banks.

We accept PayPal payment for international transactions.

Please refer to our Return & Exchange Policy for information regarding this.

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