Return & Cancellation Policy

    • SHOP
       
      DOMESTIC DELIVERY
       
      I. Charges and Timing
       
      1. Domestic orders are usually delivered within 4-5 business days
       
      2. Total shipping charges vary between INR 150 and INR 500, and will be calculated at checkout (charges are based on final weight and volume of the package to be delivered)

 

  • II. Tracking Orders
     
    1. Should you have any questions about your order dispatch, we’re just a quick email or phone call away + 91 22 22078034
    info@joinpaperplanes.com | MON – FRI | 10:30 AM – 6:30 PM IST
     
    2. Within India, we ship through registered courier companies FedEx, Bluedart and Delhivery. Our delivery partners will attempt to deliver the package thrice before they return it to us.
     
    3. Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

 

  • INTERNATIONAL DELIVERY
     
    I. Charges and Timing
     
    1. A flat shipping fee of USD 30 is applied to international orders below total basket size of USD 250
     
    2. Total shipping charges vary for orders above USD 250, and will be calculated at checkout (charges are based on final weight and volume of the package to be delivered).
     
    3. International orders are usually delivered within 7 business days
     
    4. International shipments are not eligible for returns or exchange

 

  • II. Tracking Orders
     
    1. Should you have any questions about your order dispatch, we’re just a quick email or phone call away + 91 22 22078034
    info@joinpaperplanes.com | MON – FRI | 10:30 AM – 6:30 PM IST
     
    2. We partner with registered international courier companies to deliver your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
     
    3. We deliver to more than 200 countries. At checkout, when entering your shipping address, you will be able to select your home country from the drop down list. We do not deliver to PO Box addresses.
     
    4. Duties and taxes for international orders are not included as part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice from the shipping agent.

 

  • PAYMENT
     
    I. Domestic Transactions
     
    We accept the following modes of payment for domestic transactions:
    • Credit cards – Mastercard and Visa
    • Net Banking – all major banks
    • Debit Carts – all major banks
     
    II. International Transactions
     
    We accept PayPal as a mode of payment for international transactions.
     
    III. Gift Cards
     
    To use the gift card online, simply enter the unique code provided when you check out. If your order value exceeds the balance amount on the gift card or credit note, the balance must be paid at checkout.
     
    Terms of use for your gift card:
     
    • A gift card cannot be used to purchase another gift card
    • A gift card cannot be cancelled so ensure you enter the correct details of the recipient
    • Multiple gift cards cannot be used together to pay for a single order.
    • Validity of gift cards cannot be extended
    • If the payment was made using a gift card, any refund against the purchase will be in the same form

 

  • EXCHANGES AND RETURNS
     
    I. Eligibility
     
    Your purchase is eligible for return or exchange if it meets the following conditions:
     
    • An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email
     
    • If the product you receive has a genuine quality/manufacturing defect
     
    Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
     
    II. Return
     
    • If you would like to return any of the items purchased please contact us within 7 days of delivery with the following information:
     
    – Order number
    – Delivery address
    – Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
     
    You may contact us via email at info@nicobar.com or call our customer care at +91 22078034 from Monday to Friday, between 10:30 AM to 6:30 PM (IST). We will look into the issue and respond to you within 48 working hours.
     
    A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact.
     
    Once the item dispatched from your end reaches us, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5 working days for domestic shipments.
     
    III. Replacements / Credit notes
     
    • Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase
     
    • Replacements will be offered based on availability of product. If we don’t have the replacement product, we’ll be happy to offer you a credit note or a refund
     
    • Proportionate shipping will be refunded only if it meets our conditions for a free return i.e. a quality or wrongly delivered product
     
    • We offer replacements, only for the same product or style you have purchased
     
    • We are unable to entertain requests to replace a product with a different product or style, even if the price is the same
     
    • International offers are not eligible for exchanges or returns

 

  • Subscription
     
    CANCELLATION
     
    Magazines received under a Subscription Plan
     
    Anytime during the life of your subscription, in the unlikely event that we fail to live up to your expectations and you are unhappy with us and/or our service, we will provide you a refund. Any deliveries that have been paid for but not sent out by us will be refunded*.
     
    If you wish to cancel your subscription, you may do so by selecting the cancel option available on your profile page that can be accessed once you login using your registered email id and password.
     
    DAMAGED MAGAZINES
     
    Magazines received under a Subscription Plan
     
    We are happy to accept returns of magazines, which are damaged in transit and exchange them for another copy of the same magazine depending on its availability.
     
    For return of the damaged magazine, please write in to us at info@joinpaperplanes.com within 7 days of the date it was delivered to you and we will coordinate the return/exchange of the magazine. In the event we cannot provide you a replacement copy because of unavailability, we will refund* you the subscription charge for the relevant month.
     
    For the purpose of return, you will be required to courier the damaged copy in a secure and waterproof postal bag to us at the address provided to you. While unfortunately, the cost of delivery for returns are not refundable, we are most happy to provide the cost of delivering the replacement magazine (subject to its availability) to you, anywhere in India.

 

  • REFUNDS
     
    In case you have paid using credit card/debit card/netbanking, the refund amount will be transferred in the same mode as was used by you for the payment. If the mode of payment was cheque or demand draft, refund amount will be transferred through NEFT bank transfer to your bank account. We will contact you for your bank account details.
     
    Please allow up to 15 working days for any refunds to be processed. We will keep you updated on the status of your refund.

 

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