Due to safety precautions and COVID-19 restrictions in Mumbai, dispatches of all orders are currently suspended. For queries, email [email protected]. Stay safe!
Return & Cancellation Policy
I. Charges and Timing
1. Domestic orders are usually delivered within 4-5 business days.
2. Total shipping charges vary between INR 150 and INR 500, and will be calculated at checkout (charges are based on final weight and volume of the package to be delivered).
II. Tracking Orders
1. Should you have any questions about your order dispatch, we’re just a quick email away [email protected]
2. Within India, we ship through registered courier companies like FedEx, Bluedart and Delhivery. Our delivery partners will attempt to deliver the package thrice before they return it to us.
3. Please provide a mobile number that you are available at, and your complete shipping address including the pin code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
I. Charges and Timing
1.A flat shipping fee of USD 30 is applied to international orders that are under a total basket size of USD 250.
2. Total shipping charges vary for orders above USD 250, and will be calculated at checkout (charges are based on final weight and volume of the package to be delivered).
3. International orders are usually delivered within 7 business days.
4. International shipments are not eligible for returns or exchange.
II. Tracking Orders
1.Should you have any questions about your order dispatch, we’re just a quick email away [email protected]
2. We partner with registered international courier companies to deliver your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
3.We deliver to over 200 countries. At checkout, when entering your shipping address, you will be able to select your home country from the drop-down list. We do not deliver to PO Box addresses.
4. Duties and taxes for international orders are not included as part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice from the shipping agent.
I. Domestic Transactions
We accept the following modes of payment for domestic transactions:
• Credit cards – Mastercard and Visa
• Net Banking – all major banks
• Debit Carts – all major banks
II. International Transactions
We accept PayPal payments for international transactions.
III. Gift Cards
To use the gift card online, simply enter the unique code provided at checkout. If your order value exceeds the balance amount on the gift card or credit note, the balance must be paid at checkout.
• A gift card cannot be used to purchase another gift card.
• A gift card cannot be cancelled, so ensure you enter the correct details of the recipient.
• Multiple gift cards cannot be used together to pay for a single order.
• Validity of gift cards cannot be extended.
• If the payment was made using a gift card, any refund against the purchase will be in the same form.
EXCHANGES AND RETURNS
Your purchase is eligible for return or exchange if it meets the following conditions:
• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email
• If the product you receive has a genuine quality/manufacturing defect
Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
• If you would like to return any of the items purchased, please contact us within 7 days of delivery with the following information:
– Order number
– Delivery address
– Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
You may contact us via email at [email protected]or call our customer care at +91 22078034 from Monday to Friday, between 10.30 AM to 6.30 PM (IST). We will look into the issue and respond to you within 48 working hours.
A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact.
Once the item dispatched from your end reaches us, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. around 5 business days for domestic shipments.
III. Replacements / Credit notes
• Credit notes for any returns or exchanges will only be sent to the registered email address or the email address that has been used to make the purchase.
• Replacements will be offered based on availability of product. If we don’t have the replacement product, we’ll be happy to offer you a credit note or a refund.
• Proportionate shipping will be refunded only if it meets our conditions for a free return i.e. a quality or wrongly delivered product.
• We offer replacements, only for the same product or style you have purchased.
• We are unable to entertain requests to replace a product with a different product or style, even if the price is the same.
• International offers are not eligible for exchanges or returns.
In case you have paid using credit card/debit card/netbanking, the refund amount will be transferred in the same mode as was used by you for the payment. If the mode of payment was cheque or demand draft, refund amount will be transferred through NEFT bank transfer to your bank account. We will contact you for your bank account details.
Please allow up to 15 business days for any refunds to be processed. We will keep you updated on the status of your refund.
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